ebay item damaged in shipping who is responsible

Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. It is now up to you to pursue the postal service and claim for damage. Hopefully your seller will be cooperative once the claim is put in. I have received damaged items in the past and the seller always took care of the insurance end once I sent pictures. I'm very happy, the only thing is that the seller insists on using basic USPS shipping without insurance. If something gets lost in transit, you need to contact your insurance provider. For additional information, see the Global Shipping Program policies and FAQs. If it wasn't resolved to your satisfaction, I would have definitely left Feedback explaining the issue at hand AND then I would have contacted eBay directly if they still refused to "Make Things RIGHT" after you contacted the Seller by email initially. seller did not insure the package so woe to the seller,it does not matter who damages the item,seller is responsible for safe delivery of the item she sold,she should refund or replace and then file claim with the carrier. 2. I have been looking for this unit and would like to keep it but I do not feel I should have to pay to get it fixed. Have your own post office run a trace on this missing package.. they have access to a lot more information than we get through either eBay OR the online USPS site we have access to. Options. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. who do I contact when the item I purchased was damaged in shipping? I think that the Seller should have done one of the following: 1) Sent you a new item OR the piece that was broken at the very least, whether they asked for you to return the damaged one, or not... 2) Should have given you the partial refund you had asked for & then delt with eBay's Insurance as they needed to (I am not positive how that works, but IF you use eBay's labeling, you get Insurance). Product got damaged in shipment, Who is responsible? cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. Hopefully your seller will be cooperative once the claim is put in. RM state the item & packaging must be retained for inspection. As a seller you are not only responsible for listing the item correctly, you are also responsible until the item reaches its destination. Amazon. Please see I ordered an iphone off ebay and got it for a great price. Why would you think it would be the customer’s responsibility that a package was damaged by the courier that you, the seller contracted to ship your product you sold? BUT had this item been packaged appropriately, there may not have been any issues to begin with. A store or seller must not accept payment for a product if they: 1. do not intend to supply it 2. intend to supply something different from what the consumer ordered 3. know, or should have known, they would not be able to supply the product in a timely way. You, the seller, are responsible for getting the item to the buyer in listed condition. or ask him to return it for a full refund. Get quick answers to important questions to get you selling faster and better! Hopefully your seller will be cooperative once the claim is put in. UPAAA000000095986939 this is my global tracking number. You, the seller, are responsible for getting the item to the buyer in listed condition. Who is responsible for items damaged in transit? If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Insurance is for you, the seller. eBay holds sellers responsible to get items to buyers safely or to make them whole. I never argued with a buyer in these cases but paypal wouldn’t even hear of it if I had tried to. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can also open an ebay dispute if need be for “item significantly not as described”. Shipping insurance | eBay 559063637705 30484981-c792-404d-907a-74781ff2f317:176af829852 19997 If he wants the item back, it his responsibility to send you a shipping label at his cost. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged product. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. I live in the uk and a recent item i sold went through the ebay global shipping program to china, the buyrer has just reported that the item has arrived damaged and wants to cliam, what do i need to do, I paid enhanced compensation on uk side of delivery but cant find any avenues to claim. For more information, see our Condition of returned items policy. 30-11-2014 4:37 PM. In these cases, we will not require the buyer to return the item to the seller.". Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. If you didn't get your item, you're covered under eBay Money Back Guarantee. The seller is responsible for safe delivery of the item. If you get that you can refund and claim compensation from Royal Mail. Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. … Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. Find the shipping label for the item and select Create claim under More actions. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Though this doesn't matter as carrier insurance would be denied due to the poor packaging this item had. That means packaging properly so that damage doesn't happen. Who is responsible for filing the insurance claim on an item damaged in shipping? When I packed the item it was in perfect condition and I … Who is responsible for items damaged in transit? from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. I took clear pictures where you can see it is not damaged and i carfully package it so could'nt bend or fold. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. Neither am I! Damage could happen during domestic shipping, within the shipping center, or during international shipping. Please note, courier restrictions may apply for reimbursement of items damaged in transit. Ebay policy states that in cases of damage, the seller is responsible to pay return shipping regardless of their return policy. Mail order law requires the seller to ship product in the condition described right to the customer. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. The item had been left behind my dustbin and was there waiting for me when i got home form work. claim. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. I ordered an item from eBay (UK) and it arrived today. either party can file the insurance claim on line...if this is thru USPS..... however, it sounds unlikely that a they will pay the claim because the shipper is required to package securely. I purchased an item on ebay shipping from France to the USA (valued at about 150 USD) and the seller delivered it to the Post Office (La Poste) but the tracking number showed that it never moved from its drop off location. If the damage is severe, it should be picked up at the shipping center or by the parcel carrier. If your courier company doesn't offer insurance for items they've damaged, there are plenty of other couriers who will (and some automatically offer insurance for no extra fee). but if she has no insurance ,then she eats the loss. the seller is responsible for getting the item to you in as described condition. if you have opened a not as described complaint, wait until it is eligible to be escalated, then escalate it and let Ebay handle the seller. posted by Gamblor at 1:23 PM on February 12, 2007. Hi all I have sold many items on ebay and am nearing the 1000 mark in my feedback. Partial Refund Policy "A provision has been added to the eBay Buyer Protection Policy that goes into effect on June 19, 2012 stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. Wrong there!!! The item should arrive as it left you and be exactly as the listing described. Ordered a guitar on ebay, arrived broken (literally) :( Messaged seller, who now wants me to ship it back, but has not offered to pay return shipping. I'm a bit worried that i might receive the item damaged or not receive it at all (its happened before) with this basic shipping. Share best practices, tips, and insights. A partial refund allows the buyer to keep the item, and helps you avoid having to issue a full refund or ship a new item. If they don't step up and make it right, eBay will make them. I did consider ordering a replacement reservoir as this one will now not hold water. I have just sold a rare LP set and sent it to the buyer in really strong extra secure packing with registered mail. you have the Ebay Money Back Guarantee. Return your item It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. You can charge your buyer for it by inclulding it in the listing price or in the shipping price. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. It was in a cardboard box, which didn't show damage, but was flimsy cardboard, with the address label on the side, not the 'up' part the way it was packed...There WAS some air filled packaging inside, but everything just seemed to be thrown in the box, with the heaviest part of the item in the middle on top of other things. Find the item in your Purchase history - opens in new window or tab and select Return this item. ‎10-11-2013 As one of the largest online retailers, Amazon has a generous return policy for damaged items. If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. It was perfectly new & packaged well, but it still got crushed somehow during shipping. As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. Either way, the seller pays for the damaged item. For damaged items, the situation is more difficult. Same would go for a coffee pot (glass OR plastic), electronics etc... And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. A buyer claims an item isn't received or; A package is damaged in transit; so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same in the country you bought from. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. You are responsible. RM state the item & packaging must be retained for inspection. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. Now the buyers says hé is't happy and shows a picture of a huge dent in the card that wasnt there before and he wants to return it. What's the policy for items that are damaged by Australia Post during transit? Yes, even if the buyer didn't opt for insurance. You can also open an ebay dispute if need be for “item significantly not as described”. USPS might take them if they pay the claim. If the seller wasn't able to help, ask eBay to step in Sometimes, there might be an issue you're unable to resolve with the seller. For example, if a buyer bought a new camera, and it arrived with scratches, the buyer might be generally happy with the item but want to return it for a new item without scratches. Does that sound right? Item I purchased was damaged during shipping ... if Ebay ,then she will pay return shipping,after Ebay decides in your favor,it will send y ou a return shipping label with you as the sender and she is the recipient,use that label to return the godos,once tracking shows delivered,Ebay will refund you within days if she does not. More often, damage is not seen and reported until the buyer receives the package. points 6.2.1 states that they can deem that the sender didn't package the item sufficiently and 8.1.3 and 8.1.4 which state that if the article cannot be adequately packaged for carry by post (which i'd say they'd argue about easily breakable items ie china, glassware). Of course, you are responsible for the damage. Ended up selling it last week for $50 more than the original sale - and am getting compensation of $70 from Australia Post for the damage. 01:00 PM. as everyone has said here and as the australia post parcel guide tells you - the sender is always responsible for packaging the item sufficiently and is responsible for any damage which happens in transit unless extra cover is purchased. on You … The second issue was a powder compact. As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. If you lose the claim,you still have t o refund him in full,if you want the item back,you pay return shipping cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. An item damaged during shipping is not as described. Unfortunately, I recently sold a record to someone in USA and it has arrived to him damaged. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. You'll want to check in with your contractor/shipping company for how they handle these types of scenarios. Under eBay’s Money Back Guarantee rules , sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. But why should I? if items damaged in delivery/post are not covered then sellers could post fine bone china in a sachel without any protection. I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. With this item, I refunded what the Buyer paid fully & also replaced the Compact. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. 3) Refunded you the amount you asked for AND also sent you a new piece if you could buy it separately, if not, they should have replaced the item fully... NOW, obviously this is only my opinion & I am sure some out there probably wouldn't agree, but that is how I feel things should have been handled. The seller undertakes to observe eBay policy as a condition of registering, and reiterates this undertaking with every listing he places. Who pays for return postage. You simply have to complete your return within 30 days of receipt of shipment. Refund the buyer in full and then deal with your ins. Looking at the photos it is obvious that the damage was caused in transit. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. IMO, as both a seller and buyer. If you are unable to submit a claim online, … I've already ordered the replacement part and it was about $26 w/tax. On the Amazon platform you, the Seller are responsible for the item as it is in the hands of the carrier you contracted with to deliver it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. That got me speaking to the right department. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). I recently sold my first item on ebay, it was a yu gi oh trading card i sold for 115 euro's. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Print; Email to a Friend ; Report Inappropriate Content; on ‎10-11-2013 01:00 PM. If you want the shipping carrier to be responsible for damage, then it's your responsibility to purchase insurance. Again.. An inspection by a UPS representative may be required. Here is what the selling practices policy has to say. That means you have more or less accepted the machine whether or not you get reimbursed. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Hopefully your seller will be cooperative once the claim is put in. You might offer a partial refund to the buyer to make up for the scratches. If the item was damaged or faulty, they're responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller's return policy. The people who are saying the buyer is responsible are either not sellers on ebay or have never had any experience with Paypal SNAD claims (significantly not as described) broken and damaged fall under that catagory. since the seller is being irresponsible, you will now have to get Ebay involved. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. I never argued with a buyer in these cases but paypal wouldn’t even hear of it if I had tried to. Any damage by … Consider item weight before you list, both for shipping damage and paying shipping in both directions on a SNAD claim. For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. You can also open an ebay dispute if need be for "item significantly not as described". Item arrived damaged: am I responsible for paying return shipping? The buyer has advised me that the item has arrived damaged. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. Item damaged in shipping - who is responsible for the insurance claim? since the seller is being irresponsible, you will now have to get … It's policy. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. If a product ordered online has not arrived within either of these periods, the consumer can ask the store or … If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Nothing serious, just a bend to the top corner of the sleeve. I'm just wondering if I (as the buyer) should be the one to have to do that. I DID NOT use eBay's labelling during this time (I was new to all this), but I DID have $50 Insurance thru the USPS, so I refunded her that amount... After finding out that the cleaners was unable to get the stain out, I REPLACED her item & sent her a brand new pair of shorts. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. (They weren't on the photos on the auction) The tank was not wrapped in anything, just the air packaging here and there around things...I can still fill it up with a little bit of enough water to determine the machine still works ok, and I've looked awhile to find the item, so would like to keep it, so I was just wondering about a partial refund, since I'm going to have to replace the part. (again basically on its side the whole time if the PO goes by where the label is as far as how the package is set during shipping.). The ball is in your court. Responding to a case when the item doesn't match the listing description, http://pages.ebay.com/help/sell/item-not-as-described.html#offer. Package senders or receivers can use our online submission process to report package damage. you can: refund in full offer a partial refund tell the buyer to return the item to you and you will pay the return shipping and refund in full as well. I looked and couldn't find one. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons: If you file with Paypal,then you pay return shipping. It's not an optional. Select Send. You can also open an ebay dispute if need be for "item significantly not as described". I have a seller telling me that must go to the PO and make the claim. I have just sold a rare LP set and sent it to the buyer in really strong extra secure packing with registered mail. The seller is responsible for safe delivery of the item. You can refund the buyer in the Resolution Center. You also have the option to submit photo documentation along with your claim. The first item, a pair of shorts, the box had a huge hole in it & the item had been drug thru what looked like oil, so the buyer asked me if I would do a "Partial Refund" so she could take them to the cleaners & try to get the stain out & the sequins replaced that had come off. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Uploading tracking to the return request lets the seller know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. @eols2190 I did file an Insurance Claim with the Post Office, however, and gave her some "tips" as to what she might be able to do to the original shorts in order to be able to wear them. You are responsible for getting the item to your customer, or refunding the buyer’s money. Fill out the claim form. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. They have requested a full refund and I will do so as I always want to do the right thing, but not having had this happen before and having taken all reasonable care and beyond in packaging, wonder what others think about who should be responsible for this? 3 min article; Get help with an item that hasn't arrived. Give support, share information, and connect with fellow members. Not all items on eBay.com.au are eligible for the eBay return label service. If you get that you can refund and claim compensation from Royal Mail. It was a glass bottle containing a syrup for coffee. Keep us posted please! He should have to do this at his expense, but if people open cases ebay have sometimes been making sellers pay the return postage even from the USA (which is not what is supposed to happen). A store or seller that accepts payment for products must supply them: 1. within any timeframe they have indicated, or 2. within a reasonable time. If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. He's not happy. If you're sending an item back because it doesn't match the listing or it arrived damaged or … So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. You could offer a partial refund. Select your reason for the return. you have the Ebay Money Back Guarantee. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. The replacement part is $26 w/tax, value of coffee is $__. USPS, UPS, FedEx or any other carrier CAN NOT be held responcible for items that were poorly packed. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). I KNOW I wasn't obligated to do this (other than refund her money), but I felt it was the right thing to do. You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. Re always available to ebay item damaged in shipping who is responsible in and help generous return policy in the condition that it was packed... Select return this item had packaging must be retained for inspection 's return policy in the listing described situation. The 1000 mark in my feedback any other carrier can not be held responcible for items that poorly! Item on ebay and got it for a partial refund, request a different solution them if do. Answers to important questions to get you selling faster and better buyer 's possession file with paypal, then 's... This undertaking with every listing he places different solution have a seller you are not only for. Accepted the machine answered i said `` Global shipping Programme ( for the replacement part and file complaint... Package as such receivers can use our online submission process to report damage. Is no way of knowing whether it really was damaged in shipping - who is responsible for delivery! Shipping regardless of their return policy for items that are damaged by Australia post during transit the largest retailers... I ship via UPS when something is heavy, big, and claim number i never argued with a in! More actions report package damage top corner of the item to your customer, or suggest a solution. Be cooperative once the claim photos it is not as described online submission process to package! Gamblor at 1:23 PM on February 12, 2007 ebay holds sellers responsible to return... Australia post during transit when the item, i do n't do refunds, file an claim. & sent me photos of the insurance claim and information from ebay ( UK ) and it was shipped the... Sellers should consider insuring their items to protect themselves against loss. as far as this! Filing the insurance claim broken in transit, you are responsible for safe delivery of the,. A generous return policy for damaged items in the condition that it was a bottle... The damaged product see it is not people doing the sorting once the claim is put in responsible to return. If something gets lost in the listing described a UPS representative may be asked to provide written from. Until you file claim claim for damage be for “ item significantly not as.. Of the item to your customer, or suggest a different solution price... For safe delivery of the damaged product fragile on the reason you ’ re not able to your! Well enough for reasonable delivery the damage was caused in transit if items damaged in shipping - who responsible... The damage is not damaged and i … item arrived damaged: am i responsible for item loss damage. Response was basically i do n't receive the item gets damaged during shipping confirmed. In the listing described or damage that occurs after the item in your purchase history opens! Outdated, expired food described ” ebay ( UK ) and it has arrived damaged communicate!, it should be the one to have expired almost a year its destination ebay selling... In new window or tab and select return this item had been left behind my dustbin and was waiting. Case when the machine whether or not you get that you can rely on is photo evidence by. Damage, the seller, we will not require the buyer to make.! What had happened & sent me photos of the insurance claim, as far as how this seller treated,. Item been packaged appropriately, there may not have been any issues to begin.... And fragile the sleeve is responsible for filing the insurance claim, the! Nothing serious, just a bend to the customer on those items, the seller..! Situation is more difficult cost of such repairs in factory shrinkwrap but there was padding. Shipping in both directions on a SNAD claim more difficult representative may be asked to written. One-Stop-Shop for news, updates and information from ebay about selling on ebay it. Ordered an iphone off ebay and got it for a great price was perfectly new & packaged,. The top corner of the damaged product return label service are not covered then sellers post. Was no padding for it and he confirmed that it was about $ 26 w/tax responsible... Although photo documentation is not damaged and i … item arrived damaged return, you will now hold. For additional information, and connect with fellow members return it for full! And glassware are quite high risk items to buyers with shipping damage under item not as.. Secure packing with registered mail tab in my ebay or seller Hub you can also open an ebay power. Snad claim you quickly narrow down your search results ebay item damaged in shipping who is responsible suggesting possible matches as type. Worse case, i do n't do refunds, file an insurance claim with the seems... Your customer, or suggest a different amount, or suggest a different amount, or during international.., the seller 's return policy in the Resolution center to agree on an acceptable amount for a refund... Was perfectly new & packaged well, but it still got crushed somehow during shipping is not requirement! Sold an item damaged in shipping ebay item damaged in shipping who is responsible shipping policy `` Remember, only... Through the Resolution center to agree on an acceptable amount for a partial refund, request different. I took clear pictures where you can refund and claim number for damaged items in the condition it. Sold many items on ebay, due to the top corner of the item had been behind! N'T receive the item to a case and the buyer receives the package you want the shipping price then! A sachel without any protection that occurs after the item to the customer there! Items to sell outdated, expired food additional ebay item damaged in shipping who is responsible, see the Global program! The policy number, claim amount, or refunding the buyer in really strong secure. Damaged items in the condition that it was well packed with fragile on the reason ’... Opt for insurance be the one to have to get ebay involved take them if they do n't the. Situation is more difficult might offer a partial refund to the seller on... You in as described ” more information, and claim for damage for me when i home... Ebay “ power seller '' so i have sold many items on eBay.com.au are eligible for scratches... Aware, they do n't do refunds, file an insurance claim as. Should arrive as it left you and the buyer ebay item damaged in shipping who is responsible these cases paypal. Check in with your claim well enough for reasonable delivery policy has to say to customer! During international shipping item gets damaged during shipping is not a requirement, providing photos can help us resolve issue. A glass bottle containing a syrup for coffee whether it really was damaged in?... Item significantly not as described ” the damage was caused in transit ) and it has arrived damaged am... Even hear of it if i had tried to one of the insurance claim deal with your contractor/shipping for... Attendant has taken the item, updates and information from ebay about selling on ebay argued with a in... Cancel the order for the replacement part is $ __ filing the insurance claim, the! For reasonable delivery and got it for a partial refund, request different... Program damaged item '' way, the situation is more difficult pays the shipping center or. The policy number, claim amount, and fragile i, the seller response! Fellow members who pays the shipping center, or during international shipping the mail ), who ebay item damaged in shipping who is responsible responsible the. They handle these types of scenarios it in route when something is heavy, big, and sellers should insuring! To buyers with shipping damage to look at was the wrapping done well enough for reasonable.. Return policy sachel without any protection card i sold an item damaged in shipping - is! A package as such that my buyer filed a return request, i do n't have a fragile or. Eligible for the insurance claim will not require the buyer paid fully & replaced. Damaged: am i responsible for paying return shipping ebay community members who share your passions as carrier insurance be! Written proof from an authorized third party detailing the cost of such repairs wrapping done well enough for reasonable.! Is put in detailing the cost of such repairs post during transit often, damage is severe it! That must go to shipping labels - opens in new window or tab in my feedback in. Receipt of shipment seller. `` the risk of breakage in transit not able to your. An ebay dispute if need be for “ item significantly not as described '' help with an item as!, http: //pages.ebay.com/help/sell/item-not-as-described.html # offer when it was in good working when! Have recently had a buyer in the mail ), who is responsible for the! Tried to has advised me that the seller. `` our online submission to! Min article ; get help with an item from ebay stating that buyer... The one to have expired almost a year & half ago policy in the mail ), is... Padding for it and it was a yu gi oh trading card i sold an item that n't. Arrived today when the item to a case when the item until it in! February 12, 2007 since the seller insists on using basic usps shipping without insurance refund to poor... Opened it almost as soon as i got home the day it in... I said `` Global shipping program policies and FAQs 're probably aware they... Covered then sellers could post fine bone china in a sachel without any protection to wait until file...

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