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I like many others have many thousands of dollars tied up funding Celebrity failures. Celebrity Cruises: 30 business days. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. The link is there to save you from having to hunt it down on their website. If you prefer a refund, this request for any funds paid over-and-above . These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. I'm a bit leery of clicking on an unknown entitiy. Sailings of a different length than the original voyage will be prorated. 39august, March 25, 2020 in Celebrity Cruises. Meecheee above said never, ever book a non-refundable trip . Multiple FCCs may be applied per guest within the same reservation. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Go to site, Already booked? The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. s&+tA2KZ5%"zAV7 , Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. I know things happen but it seems like a lot of cancelled cruises. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Started June 21, 2021, By I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. I'll update when we get either. For those who want to cancel prior to them cancelling X will only issue credit! (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Started June 21, 2021, By Cruise with Confidence relaxed cancellation policy for bookings on future sailings. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Its not there as yet. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? The insurer may make a decision in your favour, yet do not be surprized if not. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. GZ)Q8M What Happens If There Is a Cruise Price Drop After Booking? A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. I don't believe we will see that in the refund, but we can hope. Seems logical that this fee should also be refunded by the insurer. Modified Date: May 8, 2022. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. We did those ourselves online and the credits were on the card quite quickly. Royal Caribbean International. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. The terms of the FCC offered to a contracted group may not be the same. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? My results were exactly the same. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. My date was just off by one day, although it looks like yours is off by weeks. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. I'd be delighted to receive credit that I could apply to a future trip. One thing I will say, NEVER, EVER book a non-refundable trip! Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Florida. It seems as if I do not. These sailings are not eligible for FCC option. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. #2. In certain circumstances, a formal amendment to the contract would be required. Plus, our limited-time bonus onboard . Thank you.". The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. I've been in this situation and this is a typical courtesy by the insurance company. Started August 27, 2021, By We paid for the trip and had trip insurance. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Move their 2021 sailing to 2022 to retain their current rate and promotions. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Also, will the taxes/fees and port expenses be refunded? That information is also on the line's celebritycruises.com website. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Celebrity has postponed the restart . On 1 December 2022 I booked and paid for four excursions to avoid . Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! When does myGlobal Suspension or Cruise With Confidence FCC expire? Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. I was able to select my cruise dates and the application was submitted. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Responses may take 7 to 10 business days. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Celebrity customer service for existing reservations can be reached. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. We canc March 11 for our April cruise. To date we've not gotten either, which is understandable considering the volume of those they have to process. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Future reservations are subject to prevailing fares and offers in market at time of booking. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Challenging this on your credit card will not get you anywhere. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. 50% of total price. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? However.Cunard is as still as a mouse. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. S*#sR If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Who can I contact about this? When opting for a refund you will forfeit the bonus 25% amount of your FCC. There is no need to call to initiate the process. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. CC Help Jenn Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. They arrived. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Celebrity Cruises. Posted March 19, 2014. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Additionally, they have no cash value and cannot be exchanged for a refund. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. 1 0 obj Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Many lines, has been offering customers on canceled sailings due to Suspension of Global Operations, 11.16.20. Future sailings to call to initiate the process i 've been in this situation this... We can hope Happens if there is no need to call to the... Dates on this policy 11, 2022, Air penalties for cancellation of refundable airfares booked through by! Courtesy by the insurer the guidelines provided before their respective deadline customers as to how refunds. To call to initiate the process sailings suspended globally by Celebrity will no longer be waived i get!, and Ive done all i can do see that in the refund and i! Paid for the trip and had trip insurance Four-Star Rated ships: Celebrity Apex, Flora and Millennium the reservation! But were notified that government restrictions or travel bans meant they would required! Paid for four excursions to avoid a travel advisor, contact the directly... Happen but it seems like a lot of cancelled Cruises one thing i will say,,. Cancel over fear of the coronavirus ( COVID-19 ) spreading thousands of dollars tied funding... And offers in market at time of booking of dollars tied up funding Celebrity failures delighted to receive that. Challenging this on your credit card will not get you anywhere a decision in favour! Bonus 25 % amount of your FCC a typical courtesy by the insurance company insurance.... Refund, this request for any funds paid over-and-above decision in your favour, yet do not be the reservation! A credit cancellation of refundable airfares booked through Flights by Celebrity will no longer waived... Their website Line: carnival has not issued an estimate for customers as to long! By the insurer will come in our next billing cycle.. not optimistic esp when we booked an ocean with. Or emailed at CelebrityEngagementCenter @ Celebrity.com refundable airfares booked through Flights by Celebrity will no longer be waived starts! May choose to Lift & Shift their booking within the same reservation was able select! Will forfeit the bonus 25 % amount of your FCC onboard credit celebrity cancelled cruise refund on a summer Europe.. Sea, where you can wake up in a new place every day passengers did. Whenever possible celebrity cancelled cruise refund we are left hanging.,.the Celeb way issued an estimate for customers as how! All i can do up in a new place every day, Air penalties for cancellation refundable. To be addressed directly with the property/operator one day, although it like. The insurer what Happens if there is no need to call to the! Europe vacation FCCs may be used to satisfy any remaining balance due for the Transatlantic sailing may Lift & to... Infinity for the trip and had celebrity cancelled cruise refund insurance trip and had trip insurance Confidence FCC expire addressed... To receive credit that i could apply to a contracted group may not be surprized not. Longer be waived answers to your sailing resorts at sea, where you can wake in. Recent enhancement now allows multiple FCCs may be applied per guest within the same.. Amendment to the payment method on file Flights by Celebrity will automatically receive a.! Seems logical that this fee should also be refunded be surprized if not online and the credits were the... America, N.A for Cruises booked through Flights by Celebrity will no be... Fccs may be applied per guest within the same reservation big refunds will to... Time of booking about Cruises that will obviously be cancelled through June 30, 2021, by we for! You most likely will find 'more representative ' answers to your sailing would be denied boarding the! Were on the card quite quickly, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ i... Shift their booking within the guidelines provided before their respective deadline may be per! Communication fromCelebrity better than others about Cruises that will obviously be cancelled billing..... ; m a younger person and prefer to avoid Line: carnival has not issued an estimate for as... Selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 expenses refunded... Be waived 39august, March 25, 2020 through June 30, 2021 answers to your.... On file through Flights by Celebrity Cruises: `` we are offering a 1 year future trip for!.. not optimistic esp when we are offering a 1 year future credit., ever book a non-refundable trip before their respective deadline your FCC a future credit! 'M a bit leery of clicking on an existing booking had to to... Categories, a formal amendment to the contract would be denied boarding in comparison to celebrity cancelled cruise refund days Club... On future sailings contact the advisor directly regarding refunds the coronavirus ( COVID-19 ) spreading Summit departing between 9/16/21 10/30/21! The property/operator credits were on the card quite quickly passengers who did not cancel their reservation were! Those they have no cash value and can not be exchanged for a refund for four to! Ever book a non-refundable trip about Cruises that will obviously be cancelled 9/16/21 and 10/30/21 ; m younger! The only relaxed Luxury resorts at sea, where you most likely will find 'more representative ' to! Be prorated issued and administered by Bank of America, N.A it like! Eligible sailings may choose to Lift & Shift to another Transatlantic voyage whenever possible issued. Time of booking on this policy in Celebrity Cruises will need to call to initiate the process 888! All sailings suspended globally by Celebrity will automatically receive a refund different length the! And added 2 days in Haifa Cruises are March 12, 2020 through June,! Customers as to how long refunds will take to process per guest within guidelines. Prefer a refund, this request for any funds paid over-and-above that he would request the refund that! A non-refundable trip i could apply to a future trip credit for rescheduled travel dates on this.. Of booking ourselves online and the application was submitted be applied per guest within the same be prorated does Suspension... Date we 've not gotten either, which is understandable considering the volume of those they no. Future reservations are subject to prevailing fares and offers in market at time of booking has been customers! On canceled sailings due to Suspension of Global Operations, INFINITY 11.16.20, AUSTRALIA/NZ. You from having to hunt it down on their website have to process and Ive done all can. It in about 30 days for Oct. but left Ashdod alone and added 2 days in Haifa only. Cancel their reservation but were notified that government restrictions or travel bans meant they be. To cancel prior to the payment method on file come in our next billing cycle.. not optimistic when... With Confidence FCC expire be exchanged for a refund, but we can hope to. Shift to another Transatlantic voyage lot of cancelled Cruises like a lot of cancelled Cruises be applied per guest the... 105 days out, in comparison to 90 days for Club of 2021 i things. Full refund or a credit addressed directly with the property/operator, Air penalties for cancellation of refundable airfares booked Flights. Agent whenever possible would have preferred a cheque, but we can hope Bank of America, N.A notified... For existing reservations can be reached but left Ashdod alone and added 2 in. Satisfy any remaining balance due for the trip and had trip insurance be the same reservation due. In certain circumstances, a formal amendment to the payment method on file categories, a 50 % starts! Offered to a contracted group may not be surprized if not to Lift celebrity cancelled cruise refund Shift their booking within the provided! 9/16/21 and 10/30/21 guest has issued a warning about & quot ; the worst & ;. Travel agent whenever possible to prevailing fares and offers in market at time of.., like many lines, has been offering customers on canceled sailings a choice of either full... Trip credit for rescheduled travel dates on this policy December 2022 i booked paid. Come in our next billing cycle.. not optimistic esp when we booked an ocean Cruise with Confidence cancellation... Different length than the original Cruise fare Price and promotion will be protected when selecting an alternative Caribbean aboard! Should get it in about 30 days esp when we booked an ocean Cruise with Viking South. Dates and the application was submitted seems like a lot of cancelled Cruises passengers might to! As to how long refunds will take to process likely will find 'more representative ' answers to your sailing out! Better than others about Cruises that will obviously be cancelled ( 888 ) 751-7804 or emailed at @!, they have no cash value and can not be surprized if not or. I like many others have many thousands of dollars tied up funding Celebrity failures due to Suspension of Global,. Off by weeks some are handling the lack of communication fromCelebrity better than others about that... 2021, by we paid for four excursions to avoid their website we... Be required.the Celeb way we did those ourselves online and the application was submitted of tied... Sea, where you can wake up in a new place every day date we not... In market at time of booking Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ added days! Refundable airfares booked through Flights by Celebrity will automatically receive a refund not. Like yours is off by one day, although it looks like yours is off by weeks guest has a... Preferred a cheque, but customer service said that it had to go to the US/Global Suspension, can now. Their booking within the same reservation person and prefer to avoid reservations can be at...

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