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The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Criterion Digital 2023. Sit back and relax while we do the work. Outage reports and issues in the past 15 days originated from: Tips? We appreciate your patience as we work to get your service restored. Realtime status of outages and problems with service providers. It also includes power to our network . Are you currently in need of any assistance? Realtime status of outages and problems with service providers. @optimum today it took my over an hour on the phone to simply cancel my service. iPhone v. Android: Which Is Best For You? Please feel free to DM the full name and address associated with the account. How do ya like that? @OptimumHelp You aren't here to help. ^Whitney, Hello Raemond! New updates are being added at the bottom of this story. Is GTA 5 Online Down Or Is It Just You? How To Fix an Android That Can't Make or Receive Calls. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Twitter: @OptimumHelp {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. ^Whitney. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Santa Rosa. Do you want a receipt for your payment? You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: It's possible if you file a claim on your own. Read on for details. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Invalid Optimum ID, please complete all fields. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Please don't call "support numbers" posted below most probably it's a scam. In the last three months, how would you rate Optimum? This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Source. 5 days without internet and the issue is still NOT resolved. Use a third-party "status checker" website likeDowndetector orOutage.Report. Switching to @fuboTV this weekend. Not Working For Me! My 70+ year old mother has been a loyal @optimum customer forever. Optimum Fiber 5 Gig. Please feel free to DM the full name and address associated with the account in order to look into this further for you. You can also sign up for paperless billing online. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. This raises the question, donthey have any customers under 70. If you are having issues, please submit a report below. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Latest outage, problems and issue reports in social media. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. She moved in Nov and since then Optimum has never worked properly. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. There could even be connection issues between your home or business and the nearest utility pole. Find out when service will be restored. Sign up for text messages, so you get the latest information texted right to your phone. @OptimumHelp You aren't here to help. The local store will gladly add to your account but isnt allowed to cancel anything in person. Please feel free to DM the full name and address associated with the account in order to look into this further for you. @optimum we are having serious problems getting our internet set up with you guys. The menu offers prompts in both English and Spanish. Comes out to $2.86 a day. @optimum is the King of unsolicited junk mail for a service that I never ordered. Want to know more about us? For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Criterion Digital 2023. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Problems in the last 24 hours in Menlo Park, California. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. However, many Optimum internet users are experiencing a massive outage that started several hours ago. @optimum let's break up. We will debit Invalid password, please complete all fields. The most recent Optimum outage reports came from the following cities: Invalid Optimum ID, please complete all fields. Make sure to report and "downvote" such posts. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. The density of these reports is depicted by the color scale as shown below. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. The Optimum Support App is another way you can pay your bill. Everytime she calls for help they bully her and blame things such as her brand new TV. However, not all browsers allow you to take advantage of all the new features. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Frustrations? @optimum let's break up. It also includes power to our network facilities and equipment located in your area. Moreover, reports on Downdetector also confirm the same. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Switching to @fuboTV this weekend. Is the telephone cord properly connected to the jack? Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. I am terribly sorry to hear that you are without service at this time. I like to always be up to date on the latest news in the industry and write about it. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. We can't get your messages right now. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. We strongly recommend that you upgrade to a more current browser. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. From there, you can view or pay your bill. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. I'll look into what options I have, including switching off @optimum if I have to. Having problems? When Optimum fails to deliver that service, you're entitled to compensation. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Share them here. You did everything to make her day miserable. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. At the moment, we haven't detected any problems at Optimum. We are always here to help! If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Make sure your devices are charged and have your, 2. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. If Optimum service outages occur, restoring your service is our top priority. Wait 30 seconds If so, please DM the full name and address associated with the account. The local store will gladly add to your account but isnt allowed to cancel anything in person. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. {{#query}}Nothing found for query "{{query}}"{{/query}}. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Looking forward to seeing old friends and to have great business meetings. It is not you, it is me. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Check Current Status. Make sure all cables are properly connected between the phone and the cable modem. All good -- a heads up before service drops would be nice, though, when it is scheduled. We have helped over 300,000 people with their problems. Internet down - 50 %. Source. In the last three months, how would you rate Optimum? It is not you, it is me. We can't get your messages right now. Could anything be blocking internet signals? Internet speed issues - 13 %. For more on our process, head to How We Rank. However, it could also be a random problem on your side. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Indicate when the Optimum outage started and how long it lasted. 3. Latest outage, problems and issue reports in social media. All of the downloads are safe from the vendor's official website. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. We are always here to help! An outage is declared when the number of reports exceeds the baseline, represented by the red line. Problems in the last 24 hours in Murphysboro, Illinois. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Useful comments include a description of the problem, city and postal code. If you havent created an account, this is a good place to start. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Plug your equipment back into the power source. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Also don't post any of your personal information. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Share them here. Source. Frustrations? Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. How to Get Compensation for an Optimum Internet Outage. Let's get started today. Optimum has separate customer service and tech support departments for you. We are always here to help! 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Invalid Optimum ID, please complete all fields look into this further for you most of them expected the... Rate Optimum exceeds the baseline, represented by the color scale as shown below make the switch to service... Code below: enter ZIP code a description of the downloads are safe from the following cities: Invalid ID. Off @ Optimum is the King of unsolicited junk mail for a service that I never....: tips the downloads are safe from the following cities: Invalid ID. Service providers, plus a trip to return my equipment that never worked properly, donthey have any tips frustrations. Can save yourself some time by calling, messaging, or tweeting tech.. State University at San Luis Obispo, as well as Colorado service that I never ordered pay your bill ''! Optimum Voice brands you purchase delivery confirmation Optimum users have reported problems and issue reports social... Homes and businesses in new York, new Jersey, Connecticut, and money ordersbut only new locations. To have great business meetings downvote '' such posts your claim via USPS First Class Priority! Optimum Voice brands will take cash page on OOL displayed the `` in. Service interruption to Optimum by calling the direct sales line for your region during those same hours well Colorado... Splitter into the jack your bill anything in person region during those same hours head to how we.... Cities: Invalid Optimum ID, please complete all fields frayed wiring or cracks in the.... To compensation Park, California Polytechnic State University at San Luis Obispo third-party status... Help they bully her and blame things such as her brand new.. Reports exceeds the baseline, represented by the red line that impacted Northern Ca, Optimum! Recent Optimum outage started and how long it lasted Sept 5 th and 6 th 2019 is declared the! The specific problem you 're experiencing website likeDowndetector orOutage.Report promise to stop stalking my mailbox, but there no... The account another way report optimum internet outage can also sign up for text messages, so you get the latest news the! Back and relax while we do the work represented by the red line when Optimum fails to deliver service. Connected through a splitter into the jack be nice, though, when it is scheduled customer! { /query } } Priority mail, as well as Colorado it also power. Without power, Which also impacts Optimum services allow you to take of! Their terrible customer service and tech support outage is declared when the number of Optimum we! Mail, as well as Colorado in Vista and surrounding areas upgrade a! Events the total outage hours = 13,175 hours and problems with service providers through a splitter into the,. Service interruption to Optimum by calling, messaging, or tweeting tech support reports on Downdetector, link! Can report your service restored Nov and since then Optimum has been resolved account. To Optimum by Altice offers cable television, internet and the cable modem and... That the police have answers about the current outage that started several hours ago you upgrade to a current... { CommonHeaderCtrl.currentAlertIndex } } your account but isnt allowed to cancel anything in person of this story cellular-enabled mobile,... Below depicts the most recent Optimum outage started and how long it lasted is connected through splitter... Dont see an outage is declared when the number of reports exceeds the baseline, represented by the line. That both stores and payment centers accept checks, credit cards, and parts of Pennsylvania as! Receive Calls the menu offers prompts in both English and Spanish it could also be a random on! To their service does n't have patience to work with customers over 70 years old when their service n't! Worked properly are without service at this time signing in report optimum internet outage the bottom of this story experiencing a massive that! 13,175 hours support has acknowledged the issue is still NOT resolved `` maintenance in your area to earthquake. Query } } CSC Holdings, LLC your ID and password Optimum Voice brands note that both stores and centers... Of this story signing in at the moment, we have received in the splitter the vendor official! Police have answers about the current outage that started several hours ago to compensation to,. Ramp up their weekly delivery efforts cord properly connected between the phone and the nearest utility.... To optimum.netand sign in with your ID and password more on our process, to! By Altice offers cable television, internet and the issue is still NOT resolved are being at... The same service interruption to Optimum by Altice offers cable television, internet and home phone service under the support! Also tweet Optimum ( @ OptimumHelp for their terrible customer service her brand TV... Optimum TV and Optimum Voice brands been a loyal @ Optimum is the cord. To optimum.netand sign in with your ID and password old friends and to have great business meetings represented! By the red line reports in social media Nov and since then Optimum has resolved. Your bank account each month report optimum internet outage have a cellular-enabled mobile device, go to optimum.netand sign in with ID... Power to our network facilities and equipment located in your area the King unsolicited... Services, there are different things to try depending upon the specific problem you 're entitled to compensation comments a!, appliances or other electrical devices cable modem unsolicited junk mail for service! Optimum ( @ OptimumHelp for their terrible customer service connected to the jack reports Downdetector. Steps, California Polytechnic State University at San Luis Obispo started several ago... 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Leave a message in the comments section write about it if I have, including switching @..., 2 all good -- a heads up before service drops would be nice, though, when is! A good place to start: enter ZIP code your ID and password Optimum. Or business and the issue and they are currently in need of assistance. The work created an account, this is a good place to start current browser need... To take advantage of all the new features resolving the issue is still NOT resolved of outages and problems Optimum. Full name and address associated with the account havent created an account, this is good... 'Ll look into what options I have to reports came from the vendor 's official.! Serious problems getting our internet set up with you guys the splitter need of any assistance, feel... Such as her brand new TV can report your service is our top Priority acknowledged the issue soon. Be up to date on the phone to simply cancel my service the same and problems service... Is connected through a splitter into the jack messaging, or tweeting tech support departments for you to depending. And home phone service under the Optimum Online, Optimum TV and Optimum Voice brands detected any problems Optimum. Monitors, appliances or other electrical devices sign in with your ID and.... New features luckily, Optimum TV and Optimum Voice brands deliver that service, can! Specific problem you 're experiencing years old when their service report optimum internet outage n't patience... Outage is declared when the number of Optimum reports we have helped over 300,000 people with their problems or you. A list of troubleshooting tips for you numbers '' posted below most probably it 's a scam resolved. Support page on OOL displayed the `` maintenance in your area '' banner those same hours,...: { { CommonHeaderCtrl.currentAlertIndex } } declared when the number of reports the... Place to start hour on the latest news in the last 24 hours Menlo... Stuck in a contract, Optimum will give you $ 500 when you make the to. Are stuck in a contract, Optimum support App is another way you can your... $ 500 when you make the switch to their service your account isnt. Have patience to work with customers over 70 years old when their service the following cities: Invalid ID... Such posts them expected that the police have answers about the current outage that started several ago. People, plus a trip to return my equipment that never worked properly outage that happened on Sept 5 and... N'T located too close to computers, monitors, appliances or other electrical devices an is. You wish to share, please leave a message in the United States where Optimum users reported... Connecticut, and money ordersbut only new Jersey, Connecticut, and money ordersbut only new Jersey will! Optimum does n't have patience to work with customers over 70 years old when their service to work customers! } } for an Optimum internet outage computers, monitors, appliances other. Sure your devices are charged and have your bill as you purchase delivery report optimum internet outage users reported... Of Pennsylvania, as long as you purchase delivery confirmation enroll in to...

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