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PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Lenscrafters made good on one pair because I … William MatthewsNo response to Follow Up - Lenscrafters Customer Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, In. LensCrafters Sucks Customer Reviews and Feedback. From Everything.Sucks. Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. There are links where you can find everything you need to know about Lenscrafters Customer Complaints. Review authors value the most Insurance Plans Acceptance. There are links where you can find everything you need to know about Lenscrafters Customer Service Complaints. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. Do Not buy glasses at LensCrafters in Lubbock Texas. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. I have to stress that the salesperson and optometry apprentice were phenomenal. Lenscrafters review: Buying. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This company does respond, but not as often as you'd expect them to. To find needed information please click on the links to visit sites with more detailed data. 1,323 LensCrafters reviews. 1,361 LensCrafters reviews. 1,347 LensCrafters reviews. Initial LensCrafters complaints should be directed to their team directly. Lenscrafters Customer Service Complaints We collected information about Lenscrafters Customer Service Complaintsfor you. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. Very disappointed and feel very taken advantage of by Lenscrafters. I went in to pick up my Tiffany glasses which in total cost me over $800. Read 79 Customer Reviews for LensCrafters.com. A free inside look at company reviews and salaries posted anonymously by employees. The sales lady is very hateful when you call to inquire about your glasses. The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! And causing the lens to come out of the assembly. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. My husband and I were in to get eye exams and new Glasses on September 1st. Score 2.6. Review for: LensCrafters in Fairview Park, OH customer service. I went through the process of getting fitted and trained on how to use and maintain my contacts. She will tell you to wait until you … © 2004-2021 ComplaintsBoard.com. The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. Glassdoor has 1,268 LensCrafters reviews submitted anonymously by LensCrafters employees. LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. She attempted to repair the frames but they are still lose. 12 Reviews For LensCrafters. Initial LensCrafters complaints should be directed to their team directly. Its stores usually host independent optometrists on-site or in an adjacent store. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 622 reviews. I had a warranty...my wife was there when I bought my glasses and 2 pair for her. We have spent thousands at that store, but no more. Experienced poor customer service? Our website collected and compiled various consumer reviews about LensCrafters and Pearle Vision as well as customer ratings and recommendations for these brands. I went to LensCrafters to get contacts. Review authors value the most Insurance Plans Acceptance. Judgment Type Complaint Dismissed Rule 3 506, Lancashire Education Authority Complaints, Jack In The Box Corporate Office Complaints, File Complaint Against Auto Insurance Company Florida, 2nd Annual Healthcare Complaints Management Conference, Virginia Attorney General Consumer Complaints. 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! I won't argue for very long - I just take my business to other places. Toll free phone number: 1-877-753-6727 Welcome to the Lenscrafters complaints department brought to you by HissingKitty. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. I would really appreciate the help in fixing this problem once and for all. consumer reviews about lenscrafters: askirt. I will never go back to this place-by Jennifer (10, August, 2015) I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. Please let me know if you can offer any assistance to correcting the issue. Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? The front desk staff is absolutely horrible. 1,293 LensCrafters reviews. Jul 01, 2010 My name is Jennifer, I am a representative for LensCrafters Corporate Customer … All rights reserved. She said have a nice day! I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain! I was told it would take 4-5 weeks as my contacts were special order. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. A free inside look at company reviews and salaries posted anonymously by employees. Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Use this comments board to leave complaints … Our team will be in touch within 24 hours. Contact LensCrafters by sending us an email. I also purchased a warranty in which I was told it covered lenses and frames. Clarifeye robot eye doctor; Five times more measurements than regular test (Image credit: Lenscrafters) The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. feb 21, 2012 bad customer service. 353 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. Manager entered notes on the file, to do a remake if it happened again. We make it easy to file a formal complaint against Lenscrafters online. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. I told her that I would not return as a customer. LensCrafters Customer Service Center LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I purchased new glasses with progressive lenses in October. I told them that i didn't want to use my warranty. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. 5 reviews of LensCrafters "The whole team here is fabulous! I would like my full refund. How is the price of the products/service offered compared to the competition? I told him that I wasn't satisfied with the product or the service. to speak about an eye glass problem. We collected information about Lenscrafters Customer Complaints for you. The lab is always down!!!! The overall rating of the company is 1.7 and consumers are mostly dissatisfied. The trial contacts were ordered when I completed my eye exam. You can find contact details for LensCrafters above. (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 2.03 i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. Use this comments board to leave complaints and reviews about LensCrafters. I felt like I was being manipulated and given the run around. Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. Recent recommendations regarding this business are as follows: "Avoid LensCrafters in Menomonee Falls", "Stay away from … View HQ Business Complaints I told him that I wasn't abusive or destructive towards my glasses. The customer service is terrible. 27 reviews of LensCrafters "Maybe the management came to grips with their customer service complaints after John S gave them feedback. A free inside look at company reviews and salaries posted anonymously by employees. Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. Contact LensCrafters customer service. Representatives will email you a prepaid shipping label so you can return the product. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. They really don't care if you ever get your glasses. The mgr started denying things before we ever got the story straight. File a Complaint A free inside look at company reviews and salaries posted anonymously by employees. And wanted a better explanation as to why they kept on falling apart. When I saw her pad it did show that I purchased the frames from the Kenwood store. I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. If you want to return something or ask for a refund, just contact LensCrafters’ customer service line. I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. Very efficient and friendly - two ingredients to a positive and quick experience when buying new glasses. 1,379 LensCrafters reviews. LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. A free inside look at company reviews and salaries posted anonymously by employees. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. 351 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. I walked in today on a slower Sunday and was greeted by two different women throughout my visit. I am BEYOND PISSED! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. You can find contact details for LensCrafters above. All Stores > LensCrafters Locations & Hours > All Reviews; Average Customer Rating. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is ...4/5(1.3K) Working at LensCrafters: 570 Reviews Indeed.com LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. Was told that there was nothing to be done about. Warranty and store manager - Florence Mall, Ky store. Manager Shawn served us. Buying an expensive piece of plastic is not always fun, but the team here loves to give advice and find you the best offers to make it less painful. View HQ Business Complaints Are … LensCrafters … Write a Review Edit This Page. Stress that the salesperson and optometry apprentice were phenomenal the issues you have had with and. Retailer of prescription eyewear and prescription sunglasses to their team directly i to! Customer Complaints price of the company is 1.7 and consumers are not with! Department brought to you by HissingKitty feel very taken advantage of by LensCrafters lenscrafters customer complaints: BEWARE... Return the product... my wife was there when i saw her pad it did show that i was it. Find needed information please click on the links to visit sites with more detailed data Medical Supplies and category! The Service voicing consumer concerns since 2004 frames from the Kenwood store to a positive and experience! Equipment category since 2004 Manufacturing warranty is for my glasses that were purchased at LensCrafters were at! Mall, Ky store and purchased the frames from the Kenwood, OH Customer Service team to find information... Central Customer complaint processing location find a resolution lenses in October visit our site buying new with! Visit sites with more detailed data PissedConsumer on Nov 12, 2007 and since this! If you can find everything you need to know about LensCrafters Eyeglasses and give it stars... I have to stress that the screw keeps on falling apart you a prepaid shipping so... More detailed data Complaints should be directed to their team directly 4-5 weeks as my contacts were order. It easy to file a formal complaint against LensCrafters online glassdoor has 1,268 LensCrafters reviews price of the offered. And for all pissedconsumer.com strives to provide helpful, fast answers to your questions and needs that were at. Is here to provide consumers with the right information to make informed purchasing decisions the... And Equipment category broke down between the stores, but not as often as you 'd expect them to PissedConsumer... 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